PAIA Manual

1. Private body

Hey Buddi (Pty) Ltd (“Buddi”)

Registration number: K2026655910

Physical and postal address: 26 2nd Avenue, Harfield Village, Cape Town, Western Cape, 7708

Website: heybuddi.co.za

2. Information Officer and PAIA contact

Information Officer: Warwick James Robertson

Email for PAIA and privacy requests: privacy@heybuddi.co.za

General enquiries: hello@heybuddi.co.za

Legal notices: legal@heybuddi.co.za

Buddi does not currently publish a public telephone number. Requests may be submitted electronically or delivered to the physical address above.

3. Purpose of this Manual

This Manual explains the categories of records held by Buddi and the process by which a person may request access to a record under PAIA. Access is subject to PAIA, POPIA and any other applicable law, including lawful grounds on which access may or must be refused.

4. Information Regulator PAIA Guide

The Information Regulator publishes a Guide explaining how to exercise rights under PAIA, including the prescribed request forms, applicable fees and complaint procedures. The Guide and prescribed forms are available from the Information Regulator’s official website and eServices portal. A requester may also ask Buddi for reasonable assistance in identifying the applicable procedure.

5. Records held by Buddi

Depending on Buddi’s operations from time to time, records may include:

• corporate and governance records, including incorporation, shareholder, director, resolution and statutory records;
• finance, accounting, tax, banking, payment-processing, settlement and transaction records;
• contracts, mandates, Store Partner, Driver, supplier and service-provider records;
• Member account, Order, support, complaint, refund and transaction records;
• product catalogue, Store fulfilment and chain-of-custody records, including relevant photographs and verification records;
• employee, contractor, recruitment and personnel records;
• insurance, risk, safety and incident records;
• technology, security, system, access-control, audit and operational records;
• marketing, communications, website and intellectual-property records; and
• personal information processed for the purposes described in Buddi’s Privacy Policy.

The inclusion of a category does not mean every record is automatically available or that Buddi necessarily holds every type of record within that category.

6. Records available without a formal PAIA request

Information intentionally published on Buddi’s website or Platform, including public legal policies, general service information and other public-facing materials, may ordinarily be accessed without submitting a PAIA request. Buddi may identify additional automatically available records from time to time in accordance with PAIA.

7. Records held under other legislation

Where applicable to Buddi, records may be maintained under legislation including the Companies Act 71 of 2008, Income Tax Act 58 of 1962, Tax Administration Act 28 of 2011, Value-Added Tax Act 89 of 1991, Basic Conditions of Employment Act 75 of 1997, Labour Relations Act 66 of 1995, Employment Equity Act 55 of 1998, Compensation for Occupational Injuries and Diseases Act 130 of 1993, Unemployment Insurance Act 63 of 2001, Consumer Protection Act 68 of 2008, Electronic Communications and Transactions Act 25 of 2002, Protection of Personal Information Act 4 of 2013 and PAIA, to the extent each enactment applies to Buddi and the relevant record.

8. How to request access

A requester should submit the prescribed PAIA Form 2, or the form replacing it under applicable regulations, to the Information Officer using privacy@heybuddi.co.za or the physical address stated above. The request should identify the record sought, the preferred form of access, sufficient contact information, the right the requester seeks to exercise or protect where PAIA requires this, and why access to the record is required for that purpose.

Buddi may request clarification where reasonably necessary to identify the record or process the request.

9. Fees

Any request, search, preparation, reproduction, deposit or access fee will be dealt with in accordance with the fees prescribed under PAIA and its regulations. Buddi will not impose a fee inconsistent with the applicable prescribed framework.

10. Decision and grounds for refusal

Buddi will consider a request within the periods and procedure prescribed by PAIA. Access may be granted, partially granted or refused where PAIA permits or requires, including where disclosure would unlawfully affect another person’s privacy, confidential commercial information, legally privileged material, safety or security, or another protected interest. A refusal will be communicated with the information required by applicable law.

11. Personal information and POPIA

A data subject seeking access to or correction of their own personal information may also have rights under POPIA. Buddi processes personal information as described in its Privacy Policy. Requests relating to personal information may be directed to privacy@heybuddi.co.za.

12. Remedies and complaints

Where a requester is dissatisfied with Buddi’s response, the requester may use the remedies available under PAIA, including a complaint to the Information Regulator or an application to a competent court where applicable. Information and current complaint procedures are available from the Information Regulator.

13. Availability of this Manual

This Manual will be made available on Buddi’s website and at its physical office as required by PAIA. Buddi will make it available in the languages and manner required by applicable law and may provide an electronic copy on request.

14. Updates

Buddi may update this Manual when its records, contact details, operations or applicable legal requirements change. The current published version should be consulted when making a request.